We will send you an invoice with a secure link from Quick Books via email when your art has been approved. All orders must be paid for in advance of production. If a government, university, hospital etc., we will accept a hard copy purchase order with net (30) day terms from receipt of the product. If you are a returning customer credit has been established. Custom artwork (bas relief) requires payment in advance and is nonrefundable.
We offer a 100% complete satisfaction guarantee or full refund upon return of the product. If you are unhappy for any reason, just let me know. If I can’t make you happy, I will refund your money promptly.
We ship FedEx / UPS standard ground and make every effort to package your product so that your custom plaque order arrives in the same pristine condition it left our shop in. If your package is received damaged, please notify us immediately and keep all original packing intact.